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Support AMS/
Helpdesk
Support services, maintenance, support, and management of systems. It offers maximum value to your company, ensuring the detection, diagnosis, and resolution of demands.
AMS / Helpdesk Support
When hiring ITGCON services, your company will have access to a more efficient management of calls and a strict control of the SLA .
Overview
- technical and functional support (1st, 2nd and 3rd levels) of ERP and applications;
- Incident Management;
- Management of emergency and corrective changes;
- Monitoring and analysis of ERP performance.
Vantagens que abrangem o
Suporte AMS / Helpdesk:
Productivity Improvement
Performance monitoring of all support layers
Identifying processes that need improvement
Error prevention
Reduction of occurrences
Repair costs reduction
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